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Full Resource Name:
Vulnerable Customer Program - PG&E
Address
***Phone and Internet Only***
San Francisco, CA 94105
(800) 743-5000
Description:
Helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. Clients can self-certify for vulnerable customer status by downloading, printing the submitting an application. Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. The representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.
Handicap Accessible?
No
Is Shelter?
No
Related Resource
Date of Official Change:
May 6, 2022
Address Listings
Physical (Primary)
***Phone and Internet Only***
San Francisco, CA 94105
Mailing
P.O. BOX 8329
Stockton, CA 95208
Phone Numbers
Main Number
(800) 743-5000
TDD/TTY
(800) 652-4712
Accessibility:
Not Applicable
Services
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Description
Helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. Clients can self-certify for vulnerable customer status by downloading, printing the submitting an application. Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. The representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.
Hours
24 hours daily
Required Documents
None
Eligibility
Households with one or more individuals who have a serious illness or condition that could become life threatening if their electric or gas service is disconnected.
Fees
None
Intake Procedure
Download, print and complete application with self certification.
Languages
English, Spanish, Chinese and Vietnamese
Service Area
Northern California Counties
Geography Served
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Telephone Numbers