Vulnerable Customer Program - PG&E

Address

***Phone and Internet Only***
San Francisco, CA 94105

(800) 743-5000

pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/vulnerable-customer.page

Description:

Helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. Clients can self-certify for vulnerable customer status by downloading, printing the submitting an application. Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. The representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

May 6, 2022

Address Listings

Physical (Primary)

***Phone and Internet Only***
San Francisco, CA 94105

Mailing

P.O. BOX 8329
Stockton, CA 95208

Phone Numbers

Main Number

(800) 743-5000

TDD/TTY

(800) 652-4712

Accessibility:

Not Applicable

Description

Helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. Clients can self-certify for vulnerable customer status by downloading, printing the submitting an application. Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. The representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.

Hours

24 hours daily

Required Documents

None

Eligibility

Households with one or more individuals who have a serious illness or condition that could become life threatening if their electric or gas service is disconnected.

Fees

None

Intake Procedure

Download, print and complete application with self certification.

Languages

English, Spanish, Chinese and Vietnamese

Service Area

Northern California Counties

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • California
    • Alameda County
      • Alpine County
        • Amador County
          • Butte County
            • Calaveras County
              • Contra Costa County
                • Glenn County
                  • Lassen County
                    • Marin County
                      • Mendocino County
                        • Napa County
                          • Placer County
                            • Plumas County
                              • Sacramento County
                                • San Francisco County
                                  • San Mateo County
                                    • Santa Clara County
                                      • Shasta County
                                        • Solano County
                                          • Sonoma County
                                            • Trinity County
                                              • Yuba County

                                              Telephone Numbers

                                              Number:
                                              800-743-5000
                                              Type:
                                              Main Number
                                              Name:
                                              Main Number
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