Service Tree

The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.

Adult Day Program Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide adult day care or adult day health care services. Included are complaints concerning licensing, cleanliness and safety of the homes or facilities, treatment of program participants, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of adult day program providers.

Adult Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.

Automobile Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the companies that manufacture, sell, service or repair automobiles.

Charitable Organization Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, fund raising practices, use of contributions (how much money actually goes to the charity's clients or what the funds are used to support), unethical or improper conduct of personnel or other inappropriate business practices of registered charities and other nonprofit organizations that solicit funds from the public.

Child Care Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide child care services. Included are complaints concerning licensing, cleanliness and safety of homes or facilities, treatment of children, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of child care providers.

Children's Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of children's group homes, foster family agencies or other residential facilities for dependent children.

Consumer Product Safety Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of any of a wide variety of consumer products (usually those not the explicit responsibility of another agency) or report a product-related injury.

Contractor Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding licensing; failure to complete work; poor workmanship; violation of codes relating to building, safety, and labor, truth in lending or mechanic's liens; excessive fees; unethical or improper conduct or other inappropriate business practices of building contractors. These programs may also seek to address the issue of construction-related damage through property repairs or other forms of reparation.

Government Complaints/Government Ombudsman Offices

Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

Health Facility Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.

Insurance Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, services, unethical or improper conduct of personnel or other inappropriate business practices of companies that sell insurance or settle insurance claims.

Lawyer Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.

Utility Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.

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