CCCC logoContra Costa Crisis CenterCCCC
  • Home
  • Suicide Prevention
  • View on Map
  • Search
    • Common Searches
    • Advanced Search
    • Simple Search
    • Service Tree
    • Help
  • My Account
  • Contact Us
  • Training
A translation icon Translate
  • Español
  • 中文 Zhōngwén
  • Français
  • Filipino
  • Tiếng Việt
  • Eurbaa عربى
  • Deutsch
  • Italiano
  • 日本語 Nihongo
  • 한국어 Hangug-eo
  • русский Russkiy
  • नेपाली Nēpālī
  • فارسی Persian
  • Pajābī
  • ukrayinsʹka
  • اردو Urdu
  • नमस्ते Hindi
A A Change Font Size
  • Larger
  • Smaller
  • Reset

You may customize the display of services below.

Click here to print this page or use your computer's Print function.

Full Resource Name:

The Friendship Line - Institute on Aging San Francisco

Address

3575 Geary Boulevard
San Francisco, CA 94118

(888) 670-1360

www.ioaging.org/services-for-elders-and-care-givers/friendship-line

Click here to hide the map.

Description:

Offers a 24-hour toll-free accredited crisis intervention program for older and disabled adults. Provides a crisis and a warm line for routine phone calls that provide emotional support, reassurance, crisis intervention, elder abuse prevention, suicide prevention and information and referral for additional care. Trained staff and volunteers receive calls and make outgoing calls, offering an ongoing connection for many individuals who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide. All services are free of cost.

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

May 19, 2025

Geographies Served

  • Serves All Areas

Address Listings

Physical (Primary)

3575 Geary Boulevard
San Francisco, CA 94118

Mailing

3575 Geary Boulevard
Institute on Aging The Friendship Line
San Francisco, CA 94118

Contacts

Phone Numbers

Main Number

(888) 670-1360

Administration

(415) 750-4111

Alternative Number

(800) 971-0016

Fax

(415) 750-5338

Accessibility:

Not Applicable

Services

Click here to show all service details. Or click on a service name to see its details specifically.

Click here to hide all service details.

Elder Abuse Prevention

Description

Answers crisis hotline and warm line which supports at-risk seniors and adults with disabilities, family members and their advocates. Services include support, reassurance, counseling, crisis intervention, abuse prevention, medication reminders, well-being checks, and information and referral. Trained staff and volunteers receive calls and make outgoing calls to individuals who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide.

Hours

24 hours daily

Required Documents

None

Eligibility

At-risk seniors, disabled adults, family members and their advocates.

Fees

None

Intake Procedure

Contact the Friendship Line directly.

Languages

Limited, call for information

Service Area

Nationwide

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Telephone Numbers

Number:
800-971-0016
Type:
Main Number
Name:
Alternative Number
Edit Service DetailsClick here to see this service (FN-1500.1900-180) and related services within the Service Tree.
Suicide Prevention Hotlines

Description

Offers a 24-hour toll-free accredited crisis intervention program for older and disabled adults. Provides a crisis and a warm line for routine phone calls that provide emotional support, reassurance, crisis intervention, elder abuse prevention, suicide prevention and information and referral for additional care. Trained staff and volunteers receive calls and make outgoing calls, offering an ongoing connection for many individuals who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide. All services are free of cost.

Hours

24 hours daily

Required Documents

None

Eligibility

At-risk seniors, disabled adults, family members and their advocates.

Fees

None

Intake Procedure

Call

Languages

Limited, call for information

Service Area

Nationwide

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Telephone Numbers

Number:
800-971-0016
Type:
Main Number
Name:
Alternative Number
Edit Service DetailsClick here to see this service (RP-1500.1400-800) and related services within the Service Tree.
Talklines/Warmlines

Description

Offers a 24-hour toll-free accredited crisis intervention program for older and disabled adults. Provides a crisis and a warm line for routine phone calls that provide emotional support, reassurance, crisis intervention, elder abuse prevention, suicide prevention and information and referral for additional care. Trained staff and volunteers receive calls and make outgoing calls, offering an ongoing connection for many individuals who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide. All services are free of cost.

Hours

24 hours daily

Required Documents

None

Eligibility

At-risk seniors, disabled adults, family members and their advocates.

Fees

None

Intake Procedure

Call

Languages

Limited, call for information

Service Area

Nationwide

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Telephone Numbers

Number:
800-971-0016
Type:
Main Number
Name:
Alternative Number
Edit Service DetailsClick here to see this service (RF-8380) and related services within the Service Tree.
Telephone Reassurance

Description

Answers crisis hotline and warm line which supports at-risk seniors and adults with disabilities, family members and their advocates. Services include support, reassurance, counseling, crisis intervention, abuse prevention, medication reminders, well-being checks, and information and referral. Trained staff and volunteers receive calls and make outgoing calls to individuals who may be lonely, isolated, grieving, depressed, anxious, and/or thinking about death or suicide.

Hours

24 hours daily

Required Documents

None

Eligibility

At-risk seniors, disabled adults, family members and their advocates.

Fees

None

Intake Procedure

Contact the Friendship Line directly.

Languages

Limited, call for information

Service Area

Nationwide

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Telephone Numbers

Number:
800-971-0016
Type:
Main Number
Name:
Alternative Number
Edit Service DetailsClick here to see this service (PH-1800.8500) and related services within the Service Tree.

© 2025 Contra Costa Crisis Center

Can't find what you're looking for? Dial 2-1-1 or text HOPE to 20121 to reach a live representative. You can also send a message online.