California Telephone Access (CTAP) - CPUC

Address

3075 Adeline, Suite 260
Berkeley, CA 94703

(800) 806-1191

www.cpuc.ca.gov/consumer-support/financial-assistance-savings-and-discounts/ddtp

AKA:

CTAP, CRS, Deaf and Disabled Telecommunications Program (DDTP)

Description:

Administers programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System and Deaf and Disabled Telecommunications Program. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

April 13, 2023

Address Listings

Mailing

505 Van Ness Avenue
Attn: DDTP
San Francisco, CA 94102

Physical (Primary)

3075 Adeline, Suite 260
Berkeley, CA 94703

Contacts

Spanish

Primary Contact

Backdoor Number

(800) 949-5650

Cantonese

Backdoor Number

(866) 324-8754

CA Relay System

Connect to Relay

(800) 855-7100

Hmong

Backdoor Number

(866) 880-3394

Mandarin

Backdoor Number

(866) 324-8747

Russian

Backdoor Number

(855) 546-7500

Vietnamese

Backdoor Number

(855) 247-0106

Phone Numbers

Main Number

(800) 806-1191

Backdoor Number

(866) 324-8754

Backdoor Number

(800) 949-5650

Backdoor Number

(855) 247-0106

Backdoor Number

(855) 546-7500

Backdoor Number

(866) 880-3394

Backdoor Number

(866) 324-8747

Fax

(800) 889-3974

Accessibility:

Not Applicable

Description

Administers two programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

Hours

Monday-Friday, 8am - 6pm; CRS: 24 hours daily

Required Documents

None

Eligibility

California resident who is temporarily or permanently: deaf/deafened, hard of hearing, cognitive, mobility, blind/low vision or speech, are eligible to receive equipment.

Fees

None

Intake Procedure

Call for information or download application online. Must have application authorized by certifying agent; medical doctor, a licensed audiologist, a licensed optometrist, a qualified state agency, licensed physician assistant, licensed speech-language pathologist or a hearing aid dispenser.

Languages

English, Spanish, Mandarin, Cantonese, Hmong, Vietnamese, Russian; language line available for all other languages.

Service Area

California

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • California

    Telephone Numbers

    Number:
    800-806-1191
    Type:
    Main Number
    Name:
    Main Number
    Edit Service DetailsClick here to see this service (LH-0600.8180) and related services within the Service Tree.

    Description

    Administers two programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

    Hours

    Monday-Friday, 8am - 6pm; CRS: 24 hours daily

    Required Documents

    None

    Eligibility

    California resident who is temporarily or permanently: deaf/deafened, hard of hearing, cognitive, mobility, blind/low vision or speech, are eligible to receive equipment.

    Fees

    None

    Intake Procedure

    Call for information or download application online. Must have application authorized by certifying agent; medical doctor, a licensed audiologist, a licensed optometrist, a qualified state agency, licensed physician assistant, licensed speech-language pathologist or a hearing aid dispenser.

    Languages

    English, Spanish, Mandarin, Cantonese, Hmong, Vietnamese, Russian; language line available for all other languages.

    Service Area

    California

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • California

      Telephone Numbers

      Number:
      800-806-1191
      Type:
      Main Number
      Name:
      Main Number
      Edit Service DetailsClick here to see this service (BV-8900.9300) and related services within the Service Tree.

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