California Telephone Access (CTAP) - CPUC

Address

3075 Adeline, Suite 260
Berkeley, CA 94703

(800) 806-1191

http://ddtp.cpuc.ca.gov/homepage.aspx

AKA:

CTAP, CRS, Deaf and Disabled Telecommunications Program (DDTP)

Description:

Administers programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System and Deaf and Disabled Telecommunications Program. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

Handicap Accessible?

No

Is Shelter?

No

Date of Official Change:

December 4, 2019

Address Listings

Mailing

505 Van Ness Avenue
Attn: DDTP
San Francisco, CA 94102

Physical (Primary)

3075 Adeline, Suite 260
Berkeley, CA 94703

Contacts

CA Relay System

Connect to Relay

(800) 855-7100

Phone Numbers

Main Number

(800) 806-1191

Fax

(415) 703-4405

Spanish

(800) 949-5650

Accessibility:

Not Applicable

Description

Administers two programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

Hours

CTAP: Monday-Friday, 7am-6pm; Saturday, 9-4pm; CRS: 24 hours daily

Required Documents

None

Eligibility

California resident who is temporarily or permanently: deaf/deafened, hard of hearing, cognitive, mobility, blind/low vision or speech, are eligible to receive equipment.

Fees

None

Intake Procedure

Call for information or download application online. Must have application authorized by certifying agent; medical doctor, a licensed audiologist, a licensed optometrist, a qualified state agency, licensed physician assistant, licensed speech-language pathologist or a hearing aid dispenser.

Languages

English, Cantonese, Hmong, Mandarin, Spanish; language line available for all other languages.

Service Area

California

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • California

    Telephone Numbers

    Number:
    800-806-1191
    Type:
    Main Number
    Name:
    Main Number
    Edit Service DetailsClick here to see this service (LH-0600.8180) and related services within the Service Tree.

    Description

    Administers two programs: CTAP, California Telephone Assistance Program, and CRS, California Relay System. CTAP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.

    Hours

    CTAP: Monday-Friday, 7am-6pm; Saturday, 9-4pm; CRS: 24 hours daily

    Required Documents

    None

    Eligibility

    California resident who is temporarily or permanently: deaf/deafened, hard of hearing, cognitive, mobility, blind/low vision or speech, are eligible to receive equipment.

    Fees

    None

    Intake Procedure

    Call for information or download application online. Must have application authorized by certifying agent; medical doctor, a licensed audiologist, a licensed optometrist, a qualified state agency, licensed physician assistant, licensed speech-language pathologist or a hearing aid dispenser.

    Languages

    English, Cantonese, Hmong, Mandarin, Spanish; language line available for all other languages.

    Service Area

    California

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • California

      Telephone Numbers

      Number:
      800-806-1191
      Type:
      Main Number
      Name:
      Main Number
      Edit Service DetailsClick here to see this service (BV-8900.9300) and related services within the Service Tree.

      Send profile information to an email address.

      Provide your email address to receive information about California Telephone Access (CTAP) - CPUC.

      Sent!

      Please enter a valid email address.

      Close this field

      Send a condensed resource profile to your phone via text message (SMS).

      Select your cell carrier and provide your phone number to receive information about California Telephone Access (CTAP) - CPUC.

      Sent!

      Please enter a valid phone number.

      Please select a carrier.

      Standard text messaging rates may apply from your carrier. Some mobile carriers are inconsistent in their delivery of provider profiles sent to phones. If you do not receive a message within a few minutes please contact the provider directly for assistance.

      Close this field

      Click here to report updated information. You must be logged in to access this feature.

      Want to save this page for later?
      Create a free account!

      .